Complaints

How to send a complaint

Any complaints can be sent in writing with a handwritten signature to:

Kairos Partners SGR
Compliance Unit
Via San Prospero 2
20121 Milano

Alternatively, complaints can be sent by email to the following address:

compliance@kairospartners.com as well as to the certified email address: kairospartnerssgr@legalmail.com

Response time and complaint management

Kairos Partners SGR will treat any complaints received with the utmost seriousness and will send an answer in writing to the Client, within 60 days of receiving the complaint.

If the Client does not receive a reply to the complaint within the established timeframe or is unsatisfied by the outcome of the complaint, they can contact the arbitrator for financial disputes.

Arbitrator for financial disputes (AFD)

Office responsible for the complaint

The office responsible for complaint management within Kairos Partners SGR is the Compliance Unit.

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